Saturday, September 15, 2012

Iberia wins award for Madrid Terminal 4 Agora project

Iberia, the Spanish national airline, has won “the best passenger assistance initiative” award at the Future Travel Experiences event in Vancouver.

This is in recognition for Iberia‘s Agora project at Madrid’s Terminal 4 – the main hub for the airline, and one of the most modern airport terminals in Europe.

The Agora project aims to improve flight punctuality and customer experience, making Terminal 4 one of the most efficient and user-friendly airport terminals. There’s a video about the project (in Spanish) here

Part of the improvements brought about by Iberia sees all pursers carry iPads loaded with passenger information to help the airline serve them better. Iberia’s Deputy Manager for Coordination and Hub, Dimitris Bountolos, said: “It was very exciting. We have begun to inspire others and this is a great responsibility.”


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